In America, our automobiles are an important part of our diverse, multifaceted lives. A nation of road trippers, soccer moms, commuters, mobile professionals, and tailgaters, we practically live in our vehicles. Everyday we pass each other on the road, each of us living a unique life but also sharing something in common: the joy-and challenge-of being on four wheels.

At AJ Prindle & Co., we pledge to find the kind of products that solve real problems or just make the adventures in your car more fun. We've scoured the market for versatile auto accessories that fit the many areas of your life, bringing them together for the first time in one convenient place. Our logo, the universal PRND21 gear shift symbol, reflects that commitment to meeting our customers' needs as they shift from work to play to rest and back again.

You can contact Customer Care via phone toll-free anytime, fax, email or mail at:

If you are having technical difficulties with the website, simply contact Customer Care and we will assist you with any issue you are experiencing. You can also contact Customer Care via email at customercare@ajprindle.com or contact our webmaster via email at webmaster@ajprindle.com.

If you wish to speak to someone at our company regarding a Corporate Program that involves either offering AJ Prindle products to your customers and/or members such as developing a rewards program, CRM programs, loyalty programs or incentive programs send your name, address, phone number and email address to b2b@ajprindle.com.

If you are receiving duplicate catalogs, please notify us immediately by sending us all mailing labels of the catalogs you are receiving. Please indicate which label is correct. You can email us at mailpreference@ajprindle.com or you can send the mailing labels to:

	AJ Prindle & Co.
	Mail Preference
	301 Sonoco Dr.
	Louisiana, MO 63353

If you do not wish to receive our catalog, please send your name and mailing label along with a notice that you wish to cancel your receipt of catalog to the same address as listed above.  You may also email the above information to customercare@ajprindle.com. Please be sure to include your name, address, and telephone number.

If you would like to receive our catalog, please contact Customer Care or you may request a catalog online by clicking here.

If you have friends or family who might enjoy our catalog, please contact Customer Care or email us at catalogrequest@ajprindle.com. Please provide your name and their name, address and email address (if available).

The home page organizes all of our products in specific departments to match the mobile lifestyles you encounter throughout your time on the road, e.g., Mobile Office, Car comfort, Electronics, etc. Click on a specific department link in the left-hand navigation bar for a general lifestyle overview, featured products, special savings and promotions. For product specific browsing, click on a link under a department heading to find product specific offerings quickly. All of our departments and product categories can be found on the left side of your screen throughout the entire website. Return to the "Home" page at any point while shopping by clicking on the AJ Prindle & Co. logo on the top of the screen. You can also type keywords or item numbers from your catalog into the search box to find specific products you're looking for. If your word doesn't produce the results you were looking for, click on "refine you search" on the results page to shop by brand names, price range or category.

The web specials Section allows you to see all of the products that we have put on sale or marked-down to clearance pricing. To order a "free catalog" simply click on the link on the top navigation and fill out the information. The catalog offers you the opportunity to shop at your leisure - offline - with sharp, colorful photography and interesting facts and stories. You can also have a catalog sent to friends and family you think might enjoy our offerings and sign-up to receive special email promotions.

Products are displayed on "browsing pages" 10 at a time. Multiple pages of products are navigated using the page buttons in the upper and lower right of the screen. The page displays an image of the product, the name, short description and price. If you would like to find out more about a particular product, simply click on the product image or name to see more a detailed description of the product with a larger image. If you would like to purchase the product, choose the appropriate size/model and color (if needed), indicate the quantity you would like and click "Add to Cart." When you add an item to your cart, the page changes to show your shopping cart. Here you can remove items or change the quantity. Once you have the appropriate items in your cart, you can click "Continue Shopping" to return to browsing products or click "Checkout" to proceed with the checkout process.

Our Checkout process is a quick four-step process: Account, Shipping, Billing and Confirm. Enter the required fields according to the step-by-step instructions and you will quickly be on your way.

When your order has been shipped, you will receive an email notification.  Additionally, you can track the status of your order online either through My Account or through the Order Status link from the homepage. 

You can track your order many ways.  First, you can click on the Order Status link from the homepage.  Second, you can contact Customer Care for your order information.  Lastly, the My Account functionality will allow you to view and track all orders.

You can cancel your order at any time if you are not comfortable with your purchase.  If you choose to cancel your order after the order has started processing through our systems, we regret that we cannot stop that processing.  You can still cancel your order one of the following ways:  refuse shipment and when the order is returned, we will cancel your order; or, if you accept the order, you can process a return for the portion you are not comfortable with purchasing within 60 days.  For our complete return policy, please Click Here.

The creation of an account is necessary when ordering online allows us to better serve you through all of our channels, through the internet, phone center, catalog and through Customer Care. Without an account, your would not be able to check order status information on-line or make future purchases without re-entering all of your data.

You can create an account by going through the checkout process for the first time. Follow the instructions and your account will be created quickly. If you have any questions, you can contact Customer Care for more information

You can edit your account information by clicking on "My Account". Click on "My Profile" and edit the information shown.

If you forgot your password you can reset your password information by first clicking on "my account", then click on Forgot My Password. After we have received your request, you will receive an email with your account information including your temporary password. The email will be sent to the account that you originally used when registering. After you receive this email, you can login and change your password.

• Standard delivery - Continental US: In-stock items ordered by 2:00 pm EST, Monday - Friday will be processed the same day and should arrive within 4 - 8 business days.
  
  
• Standard delivery - PO Box, APO, FPO: Orders shipped to these addresses are shipped via US Postal Service only. Please allow 10 business days for delivery.
  
  
• 2 - 3 Day / Overnight delivery: In-stock items ordered by 2pm EST, Monday - Friday will be processed the same day for delivery via UPS. There is no weekend delivery for 2 - 3 Day and Overnight shipments.
  
  
• Extra S&H: Heavyweight / oversized items require an additional shipping cost, indicated after the price.
  
  
• Alaska / Hawaii: In-stock items ordered by 2:00 pm EST Monday - Friday will be processed the same day for air delivery via UPS Express and should arrive within 3 - 5 business days.
  
  
• Other Restrictions: Some products cannot be shipped to Alaska, Hawaii, PO Box, APO and FPO addresses. This restriction is noted in the product detail. Items with this restriction can only be processed via UPS ground shipping within the continental US.
  

We charge you for shipping based on your merchandise total. Your merchandise total is the total of your order before taxes. For 2 - 3 Day, Overnight and shipments to Alaska and Hawaii there is an additional charge.

Merchandise Totaling		Charges
Orders up to $25		$5.95
$25.01 to $50.00		$7.95
$50.01 to $75.00		$10.95
$75.01 to $99.99		$12.95
$100.00 and up		FREE!
Fast Ground: 3-5 bus. days addn'l		addn'l $4.95
Fast Air: 2-3 bus. days addn'l		addn'l $9.95
Overnight: Next bus. day addn'l		addn'l $17.95
AK,HI,PR: 3-5 bus. days add'nl		addn'l $14.95

We apologize but unfortunately, at this time, we cannot ship outside the 50 United States.  Any orders that are created for shipment outside of the 50 United States will be denied.

Returns are simple! Our standard return policy states that if at any time within 60 days of receipt, you are not satisfied, you may return your product for an exchange or refund of the purchase price. Just fill out the return form on the back of your invoice or download the form online, and include it with your return.  Please keep in mind:  We do not accept returns for sale, clearance, closeout or special order items.  If your item number begins with the letters CP, you will need to return all items sold as part of the package in order to receive credit.  We do not refund your original shipping or return shipping charges.  Without proper documentation (i.e. return form, invoice) your return may be delayed.  Our simple four-step return process is listed below.  Please contact Customer Care if you have any additional questions. 

Return Process:

Note that it can take up to 6 weeks to complete the processing of your return (i.e., you send us the package, we credit you for your return, your credit card company reflects your credit, etc.).  In the case of returns sent from APO/FPO addresses, the military and US Postal Service handles delivery, so we are unable to estimate the shipping time back to us.  Usually these returns take a little longer than normal, so please be patient.

An email will be sent to you confirming the refund once we have received and processed the return.

Items that are drop shipped from our vendors directly to our customers should be returned through our warehouse and NOT returned to our vendors.

We accept exchanges of items for a different size, model, or color and exchanges for items different than originally purchased. If you place an exchange request, we will process a return for the item you originally purchased and then place an order for the new item.

If you received an item as a gift and wish to return it, the purchase price will be credited to the person who paid for the gift.  If you wish to exchange an item that was a gift, we will process a return for the original item and place an order for the new item.  For more information on exchanges, Click Here.

If you do not have the packing slip and cannot print the returns form shown below, you can simply attach a note to your order indicating your name, the order and the items you are returning, including the reason so that we can properly process the return.  Your return may take longer to be processed if the returns form is missing from the package.

If the wrong items have been shipped to you, please contact Customer Care for further assistance.

If you have any questions about your return, please contact Customer Care for assistance.  If your question is related to tracking of your return, you will need to contact the carrier that shipped your return.

The return form is in the Portable Document Format (PDF). To view the file you will need the Adobe® Acrobat® Reader which is available for free from the Adobe web site.

• ajp_return_form.pdf

We accept Visa, MasterCard, American Express and Discover for online transactions.  If you wish to pay via check or money order, you can mail your order to us.  Click Here for our mailing address.

Your credit card will be charged once the items you ordered have been SHIPPED.  If you place an order and any of the items ship separately and at different times (i.e., backorders or shipments directly from our suppliers), your card will be charged each time a part of the order ships.  We will NOT charge your credit card for any items on your order that have not shipped.

If you have questions about your bill, please contact Customer Care for assistance.  If your question concerns a charge on your credit card statement that you do not recognize, you should contact your credit card provider immediately.

Yes.  The government requires that AJ Prindle & Co. collect sales tax from our customers that ship items to Michigan or Missouri.

Our Privacy Policy can be found on the Privacy Policy page of our site. You can access this page from any page of our site, or you can Click Here to access.

Our legal information including the Disclaimer and Terms & Conditions can be found on our Legal Info page of our site.  You can access this page from any page of our site, or you can Click Here to access.